“MTS Armenia” provides services to all its subscribers, whether individuals, organizations, or state bodies, in accordance with the corresponding contracts, and the terms stipulated by them, including the tariffs defined in them. The invoices are issued for the provided services and the payments are made in accordance with the same contracts, and applicable legal acts.
In response to the recent discussions circulating in the mass media, the Company has implemented an internal investigation and can certify with full responsibility that there have been no technical problems that might cause digressions in the invoices; the provided services have been charged properly; the invoices have not been revised by the Company, and have been paid by the subscriber.
According to the Article 33 of the RA Constitution (On Freedom and Confidentiality of Communication), and to the Article 49 of the RA Law on Electronic Communication (On the Confidentiality of the Customer Information), the Company is obliged to keep the confidentiality of the information related to phone calls and other electronic communication of the subscriber, and, therefore, it cannot publish or confirm any information related to the communication of any subscriber.
The Company feels necessary to clarify that due to the specifics of roaming services, the sum charged for roaming services during a month may be reflected in the invoice with delay, that is, the sum may be reflected in the invoices of the two subsequent months. The above point is clearly indicated on the official website of the Company.
You can also reach us at 111 or 093 297111.
For information about fixed services please call at 060 61 00 00 phone number.