Vacancies

Job description: Viva-MTS is seeking an active, motivated and strong communicator with excellent knowledge of English and Russian languages to join our team as a Sales and Service Specialist.

Job responsibilities

• Provide services to the customers according the Company set standards and planned indicators, as well as follow up on their implementation;
• Inform and provide necessary advertising materials to the customers (specifications of products, services and tariffs);
• Provide technical support in products/services activation/ deactivation procedures;
• Sell mobile phones/devices, data devices & accessories;
• Provide service to the customers in prepaid / postpaid products, voice and data tariffs;
• Prepare reports;
• Ensure handling of customer claims and complaint;
• Ensure confidentiality of the customer data and the Company activities/ standards.

   

  Required qualifications

• Higher education;
• Work experience in the customer service or sales will be an advantage;
• Awareness of different transactions in billing systems is a plus;
• Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles;
• PC skills (Word, Excel);
• Linguistic skills: Armenian, Russian and English languages;
• Effective team working and time-management skills;
• Good organizational, communication and negotiation skills;
• Conflict and stress management skills.

Join us and you will receive:

• Health Insurance;
• Monthly business mobile package;
• Bonuses;
• Learning and development opportunities,
• A number of paid days off;
• Competitive compensation and benefits package

JOB DESCRIPTION: Treasury Unit Manager leads, manages and ensures smooth operation of the Company’s overall treasury and receivables management processes and procedures in accurate and timely manner. S/he also controls unit’s functional management.

JOB RESPONSIBILITIES

• Process the development strategy of the Unit plan the strategy of subsections of the Unit in compliance with the development projects of the department.
• Prepare annual budget for the unit.
• Manage and forecast the Company’s cash flow.
• Cooperate with banks for having banking services with effective and profitable terms.
• Organize the process of bank payments/transfers according to the Company’s procedures.
• Provide the group preparing financial reports with revised information on monthly basis.
• Support to the workgroup in evaluation of the Company’s international business programs, reporting to stakeholders.
• Revise/analyze the results of the audit inspections provide feedback on audit report to the responsible unit.

   

  REQUIRED QUALIFICATIONS

   

• Higher education in Finance, Economics or relevant field;
• At least 5 years work experience in a relevant field.
• Excellent knowledge of RA accounting standards.
• Excellent knowledge of RA Civil and Custom legislations.
• Basic knowledge of IFRS and US GAAP.
• Excellent knowledge of Armenian software.
• Effective people management, problem-solving and analytical skills.
• Excellent knowledge of languages (Armenian, English and Russian).
• Computer skills (Word, Excel, Power Point, Internet, Ms-Project, Outlook).
• Skillful in strategic thinking and leadership.
• Proven skills in organizational management, team building and conflict resolution.

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position.

 All interested candidates may apply via sending their CV to jobs@mts.am  and state the title of the job as the e-mail subject. 

JOB DESCRIPTION: IT Security Specialist should be responsible for all ongoing activities that serve to provide appropriate access to and protect the confidentiality and integrity of Company, employee and other business information in compliance with law, regulations, policies and standards for one or more assigned systems in MTS Armenia CJSC.

JOB RESPONSIBILITIES

• Monitor the internal control systems to ensure that appropriate access levels are maintained;
• Perform risk assessment tasks and risk management planning related to the information security features of systems;
• Generate various security incident reports;
• Maintain and administer security tools;
• Provide periodic reporting on information security issues to the IT audit UM;
• Maintain the SIEM (Security Information Event Management) application device nodes;
• Perform SIEM audit log management, analysis and reporting;
• Monitor and maintain the access rights of the Company employee;
• Ensure all new requests are compliant to the approved policies and standards.

REQUIRED QUALIFICATIONS

• Bachelor's degree in relevant sphere;
• At least 2 years of full-time work experience as Network or System Administrator;
• Knowledge of Windows and Unix systems.
• Knowledge of Oracle, MS SQL and My SQL are preferred;
• Knowledgeable of Security/IA products such as PKI, VPN, firewalls, and intrusion detection systems;
• Knowledge of security concepts, protocols, processes, architectures, and tools (authentication and access control technologies, intrusion detection, network traffic analysis, incident handling, media/malware analysis, etc.);
• Knowledge of ISO 27001 compliance and best practices;
• Knowledge of the English, Russian and Armenian languages;
• Good time management, planning and reporting skills;
• Effective communication skills;
• Problem solving and analytical skills.

Join us and you will receive:

• Health Insurance;
• Monthly business mobile package;
• Bonuses;
• Learning and development opportunities,
• A number of paid days off;
• Competitive compensation and benefits package

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position. 


 All interested candidates may apply via sending their CV to jobs@mts.am  and state the title of the job as the e-mail subject.

• Ensure all TAP (Transferred Account Procedure) files are processed correctly;
• Collaborate with DCH (Data Clearing House) and Roaming Hub;
• Follow up on problems with TAP exchange flow;
• Monitor the status of sent, missing and pending TAP files;
• Perform various tests;
• Process roaming invoice generation;
• To assist Revenue Assurance team in the investigation of detected fraudulent or suspicious roaming cases.
• Prepare Roaming Discount reports;
• Setup roaming partners’ billing related information in the billing system;
• Monitor all roaming applications and eliminate the identified problems
• Install new features for roaming provided by vendor and perform complete testing;
• Check TAPIN re-rating and TAPOUT rating results and eliminate the problems;
• Perform modifications in Roaming Mediation system
• Provide regular monthly reports on activities done.
• Performing other section related works as assigned by the management.

• Bachelor’s degree in a professional field (engineering or information technology preferred) or comparable experience;
• Technical knowledge in networks, operating systems and telecommunications network models. Knowledge in Linux is an advantage.
• Knowledge in relational databases, SQL, T-SQL;
• Good knowledge of Russian and English languages;
• Ability to organize and manage multiple assignments within critical deadlines;
• Ability to effectively manage change;
• Ability to interact in a positive manner with internal and external contacts;
• Ability to maintain the highest level of professionalism, ethical behavior and confidentiality.

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position. 

TERM: Full time

JOB DESCRIPTION: The Infrastructure Planning and Cabling Engineer is responsible for implementation over the work in the scope of development of the transport and fixed network infrastructure, as well as for the organization of maintenance of the network.

JOB RESPONSIBILITIES

• Organization of works in the scope of transport and fixed network infrastructure development projects.
• Organization of transport and fixed network infrastructure maintenance.
• Organization of purchasing processes related to the transport and fixed network infrastructure.
• In the frames of the transport and fixed network infrastructure projects, submit monthly /weekly/ or other reports as required on the completed and other tasks.

REQUIRED QUALIFICATIONS

• Higher education in the field of telecommunications, engineering or IT.
• Work experience in planning, construction and maintenance of fixed telecommunications networks.
• Excellent technical knowledge in planning, construction and maintenance of fixed telecommunications networks, knowledge of GIS software.
• Work organization skills in the scope of projects.
• Good knowledge of the Armenian, English and Russian languages.
• Excellent knowledge of Microsoft Office programs.
• Ability to organize and manage multiple tasks in the shortest possible time frame.
• Effective communication and sound analytical skills.
• Effective change management skills.
• Skills of work planning and reporting skills.

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position. 


All interested candidates may apply via sending their CV to jobs@mts.am  and state the title of the job as the e-mail subject.

TERM: Full time (on shift) / replacement of an employee in maternity leave

JOB DESCRIPTION: Basic Support Agent is responsible for ensuring high-level customer support by serving customer calls politely and properly, providing accurate answers to customers’ inquiries along with applying problem solving skills.

JOB RESPONSIBILITIES

• Provide efficient and effective telephone service to customers;
• Provide proper/accurate information;
• Arise customers’ interest in products and services of the Company;
• Record the issue and follow-up to solve it providing feedback to the customer upon necessity;
• Reply technically as far as possible and transfer the call to technical section if necessary;
• Make records of all customer calls;
• Submit daily reports on complaints and offers received from customers.

REQUIRED QUALIFICATIONS

• College/Higher education (also can apply undergraduate and master degree students);
• Relevant work experience is an advantage;
• Fluent in Armenian, Russian and English languages;
• Problem solving and complaints handling skills;
• Excellent organizational and communication skills;
• Effective team working and time management skills.

Job description.  We are looking for an enthusiastic IT specialist who will provide support to the Company’s staff, quickly respond and solve the hardware and software problems.

Job responsibilities

• Install the requested software on workstations and fix the software failures;
• Maintain the hardware, fix the problems and repair/change the damaged parts;
• Ensure network setup, provide installation of network equipment;
• Implement installation process of PCs and peripherals.

Required qualifications

• Bachelor’s degree in the relevant field;
• At least 1 year of work experience in technical field;
• Knowledge of networking, hardware-software troubleshooting and peripherals support;
• Technical learning skills;
• Good knowledge of English and Russian languages;
• Ability to organize and manage multiple assignments within the deadlines;
• Effective communication and planning skills;
• Ability to effectively manage change;
• Adaptability/flexibility;
• Problem solving skills.

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position.


  All interested candidates may apply via sending their CV to jobs@mts.am  and state the title of the job as the e-mail subject. 

Job description. The Economic Security Leading Specialist ensures the proper execution economic security procedures. The incumbent is responsible for collection, analysis of information about fraud cases, aimed to its prevention.

Work responsibilities

• Collect and assess information about counterparts (before conclusion of contracts) for prevention of fraud or failures by suppliers,
• Cooperate with other departments for provision of economic security and prevention of fraud,
• Assess draft contracts from economic security point of view,
• Participate in the checks of financial and economic activity by the management instruction,
• Participate in the internal investigations;
• Participate in TC Envelope Opening processes;
• Monitor information about the Company and competitors in Mass media and social networks, provide with the corresponding reports.
• Participating in the Unit budget planning and control processes:
• Prepare relevant reports for the management.
• Conduct inspections related to applications and claims by subscribers from economic security point of view.

Required qualifications

• Higher education, preferable in the field of Economics or Law;
• At least 3 years of work experience in the field of finance, economic or law-enforcement bodies;
• Knowledge of Economic, information and internal security basics;
• Knowledge of trade contract conclusion and participation in tenders;
• Knowledge in Business processes of the Company;
• Excellent computer skills (MS Office package);
• Fluency in Armenian, English and Russian languages;
• Effective communication skills;
• Effective analytical and strong problem-solving skills;
• Ability to work under pressure;
• Honesty and loyalty in work.

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position. 

 All interested candidates may apply via sending their CV to jobs@mts.am  and state the title of the job as the e-mail subject.