Vacancies

Job description: Viva-MTS is seeking an active, motivated and strong communicator with excellent knowledge of English and Russian languages to join our team as a Sales and Service Specialist.

 

 

Job responsibilities

 

• Provide services to the customers according the Company set standards and planned indicators, as well as follow up on their implementation;
• Inform and provide necessary advertising materials to the customers (specifications of products, services and tariffs);
• Provide technical support in products/services activation/ deactivation procedures;
• Sell mobile phones/devices, data devices & accessories;
• Provide service to the customers in prepaid / postpaid products, voice and data tariffs;
• Prepare reports;
• Ensure handling of customer claims and complaint;
• Ensure confidentiality of the customer data and the Company activities/ standards.

   

  Required qualifications

   

• Higher education;
• Work experience in the customer service or sales will be an advantage;
• Awareness of different transactions in billing systems is a plus;
• Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles;
• PC skills (Word, Excel);
• Linguistic skills: Armenian, Russian and English languages;
• Effective team working and time-management skills;
• Good organizational, communication and negotiation skills;
• Conflict and stress management skills.

 

Join us and you will receive:

 

• Health Insurance;
• Monthly business mobile package;
• Bonuses;
• Learning and development opportunities,
• A number of paid days off;
• Competitive compensation and benefits package

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position. 

TERM              Part time / Temporary, replacement of an employee in maternity  leave    

Job description: Viva-MTS is seeking an active, motivated and strong communicator with excellent knowledge of English and Russian languages to join our team as a Sales and Service Specialist.

 

 

Job responsibilities

 

• Provide services to the customers according the Company set standards and planned indicators, as well as follow up on their implementation;
• Inform and provide necessary advertising materials to the customers (specifications of products, services and tariffs);
• Provide technical support in products/services activation/ deactivation procedures;
• Sell mobile phones/devices, data devices & accessories;
• Provide service to the customers in prepaid / postpaid products, voice and data tariffs;
• Prepare reports;
• Ensure handling of customer claims and complaint;
• Ensure confidentiality of the customer data and the Company activities/ standards.

   

  Required qualifications

   

• Higher education;
• Work experience in the customer service or sales will be an advantage;
• Awareness of different transactions in billing systems is a plus;
• Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles;
• PC skills (Word, Excel);
• Linguistic skills: Armenian, Russian and English languages;
• Effective team working and time-management skills;
• Good organizational, communication and negotiation skills;
• Conflict and stress management skills.

 

Join us and you will receive:

 

• Health Insurance;
• Monthly business mobile package;
• Bonuses;
• Learning and development opportunities,
• A number of paid days off;
• Competitive compensation and benefits package

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position. 

TERM              Full time / Permanent 

Job description: The Roaming Specialist is responsible for running, monitoring, and troubleshooting roaming operations related to roaming billing activities and TAP exchange with DCH (Data Clearing House) or partner operators.


Job responsibilities

• Ensure all TAP (Transferred Account Procedure) files are processed correctly;
• Collaborate with DCH (Data Clearing House) and Roaming Hub;
• Follow up on problems with TAP exchange flow;
• Monitor the status of sent, missing and pending TAP files;
• Perform various tests;
• Process roaming invoice generation;
• To assist Revenue Assurance team in the investigation of detected fraudulent or suspicious roaming cases.
• Prepare Roaming Discount reports;
• Setup roaming partners’ billing related information in the billing system;
• Monitor all roaming applications and eliminate the identified problems
• Install new features for roaming provided by vendor and perform complete testing;
• Check TAPIN re-rating and TAPOUT rating results and eliminate the problems;
• Perform modifications in Roaming Mediation system
• Provide regular monthly reports on activities done.
• Performing other section related works as assigned by the management.

 

Required qualifications

• Bachelor’s degree in a professional field (engineering or information technology preferred) or comparable experience;
• Technical knowledge in networks, operating systems and telecommunications network models. Knowledge in Linux is an advantage.
• Knowledge in relational databases, SQL, T-SQL;
• Good knowledge of Russian and English languages;
• Ability to organize and manage multiple assignments within critical deadlines;
• Ability to effectively manage change;
• Ability to interact in a positive manner with internal and external contacts;
• Ability to maintain the highest level of professionalism, ethical behavior and confidentiality.

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position. 

TERM:                                                Full time 

 

JOB DESCRIPTION: The Transmission Engineer is responsible for transmission (MW, SDH, DWDM & GPON) networks design, operation and maintenance works. The Incumbent ensures the mentioned equipment uninterrupted performance and data base updates/changes.

JOB RESPONSIBILITIES:

• Perform transmission (Radio and optical) network planning and design

     according current and future demands of the services;

• Ensure troubleshooting faults and resolving problems;
• Manage transmission management systems operation and maintenance;
• Conduct faults investigation and analysis;
• Cooperate with the equipment vendors for implementing new functionalities, neutralizing discovered defects and errors;
• Cooperate with subcontractors for projects implementation;
• Perform equipment installation works according to the project;
• Follow up and developing the existing networkaccording to the approve project;
• Investigate new technologies, make recommendations and integrate to the Network;
• Supervise the frequency plan for transmission network elements according to the network design.    

REQUIRED QUALIFICATIONS:

• Higher education in Radio-technical field;
• 3 years of relevant work experience;
• Knowledge of PDH (MW links), SDH, DWDM, GPON technologies;
• Basic knowledge of IP Networks;
• Knowledge of Fiber Optics technologies;
• Knowledge in radio techniques and electronics;
• Excellent technical and computer skills;
• Language skills (Armenian, Russian and English);
• Ability to work with new technologies;
• Reporting and analytical skills;
• Ethical behavior;
• Flexibility/adaptability;
• Team-work and cooperation;
• Problem solving skills;
• Business communication skills.

 

Join us and you will receive:

• Health Insurance;
• Monthly business mobile package;
• Bonuses;
• Learning and development opportunities,
• A number of paid days off;
• Competitive compensation and benefits package

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position. 

TERM: Full time (on shift) / replacement of an employee in maternity leave

JOB DESCRIPTION: Basic Support Agent is responsible for ensuring high-level customer support by serving customer calls politely and properly, providing accurate answers to customers’ inquiries along with applying problem solving skills.

JOB RESPONSIBILITIES

• Provide efficient and effective telephone service to customers;
• Provide proper/accurate information;
• Arise customers’ interest in products and services of the Company;
• Record the issue and follow-up to solve it providing feedback to the customer upon necessity;
• Reply technically as far as possible and transfer the call to technical section if necessary;
• Make records of all customer calls;
• Submit daily reports on complaints and offers received from customers.

REQUIRED QUALIFICATIONS

• College/Higher education (also can apply undergraduate and master degree students);
• Relevant work experience is an advantage;
• Fluent in Armenian, Russian and English languages;
• Problem solving and complaints handling skills;
• Excellent organizational and communication skills;
• Effective team working and time management skills.

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position.

 

Job description: Viva-MTS is seeking an active, motivated and strong communicator with excellent knowledge of English and Russian languages to join our team as a Sales and Service Specialist.

 

Job responsibilities

 

• Provide services to the customers according the Company set standards and planned indicators, as well as follow up on their implementation;
• Inform and provide necessary advertising materials to the customers (specifications of products, services and tariffs);
• Provide technical support in products/services activation/ deactivation procedures;
• Sell mobile phones/devices, data devices & accessories;
• Provide service to the customers in prepaid / postpaid products, voice and data tariffs;
• Prepare reports;
• Ensure handling of customer claims and complaint;
• Ensure confidentiality of the customer data and the Company activities/ standards.

   

  Required qualifications

   

• Higher education;
• Work experience in the customer service or sales will be an advantage;
• Awareness of different transactions in billing systems is a plus;
• Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles;
• PC skills (Word, Excel);
• Linguistic skills: Armenian, Russian and English languages;
• Effective team working and time-management skills;
• Good organizational, communication and negotiation skills;
• Conflict and stress management skills.

 

Join us and you will receive:

 

• Health Insurance;
• Monthly business mobile package;
• Bonuses;
• Learning and development opportunities,
• A number of paid days off;
• Competitive compensation and benefits package

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position. 

TERM:   Full time, Temporary

JOB DESCRIPTION: The Translator assumes responsibility to perform written translation of documents into Armenian and foreign languages, as well as consecutive and simultaneous interpretation.

 

JOB RESPONSIBILITIES

 

• Translate normative documents from Russian into English and Armenian and vice versa;
• Translate financial, economic and technical documents into Russian, English and Armenian; i.e. presentations, legal documents, economic and financial documents, technical documents, instructions and orders, etc.;
• Proofreading of the documents and materials to ensure high quality of the translation;
• Daily translation norm during 1 working day is 10,000 characters;
• Interpret during meetings, trainings, press conferences, video and audio conferences;
• Prepare weekly and monthly reports reflecting the number of requests and characters translated within the reporting period;
• Create electronic database of the translated documents and keep them in actual status.

   

   

  REQUIRED QUALIFICATIONS

   

• Higher education in Linguistics
• At least 1 year of work experience;
• Excellent knowledge of Armenian, English and Russian languages;
• Advanced computer skills: MS Office;
• Knowledge of Trados SW for translation will be a plus;
• Interpersonal and communication skills;
• Organized, dynamic and responsible personality;
• Ability towork under pressure and within limited deadlines;
• Team working, strong problem-solving skills.

Join us and you will receive:

 

• Health Insurance;
• Monthly business mobile package;
• Bonuses;
• Learning and development opportunities,
• A number of paid days off;
• Competitive compensation and benefits package

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position. 

JOB DESCRIPTION: The Convergent and Traditional B2B/G Products Senior Specialist is supporting in product management and development processes handling basic tasks assigned. H/she works with product/service/tariff groups developed for B2B and B2G segments.

 

 

JOB RESPONSIBILITIES

 

• Track and keep records on targeted data products/services/tariffs;
• Follow on the trends of targeted data products/ /tariffs;
• Alarm in case of major changes in the behavior of the targeted product/service/tariff;
• Coming up with data product/services/tariffs related proposals support product development team while developing annual strategy;
• Make calculations of prices;
• Mine and propose new ideas or experience base ideas;
• Provide weekly quantitative reports for assigned data products/services/tariffs.

   

   

  REQUIRED QUALIFICATIONS

   

• Bachelor’s degree in business related or technical related fields;
• High GPA in mathematics;
• Basic knowledge in marketing;
• A vision of Armenian market and customer behavior;
• Good knowledge of statistics;
• Knowledge of fix and mobile networks technology and principles;
• Good skills of English, Armenian, Russian languages;
• Communication and negotiation skills;
• Good analytical skills;
• Team-buildingand conflict-resolution skills;
• Computer skills: MS Office,
• Business acumen;
• Problem solving.

 

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position.  

Job description: The Sales and Service Specialist is responsible for providing service to the customers, promoting new and existing products, tariffs and services to customers according to the activities/standards of the Company. S/he is also responsible for handling customer claims and complaints. The position holder assumes responsibility for the deficits and loss of the product/material and monetary values entrusted to her/him.

Job responsibilities

• Provide services to the customers according the Company set standards and planned targets set for him/her;
• Update customers about new and existing products, tariff-plans, services and their changes;
• Provide technical support in products/services activation/deactivation procedures, properly filling in the request forms if necessary;
• Provide services to the customers with respect to prepaid/postpaid, voice and data products;
• Accept payments /recharges, sell scratch cards;
• Provide customers with information on monthly invoices, account balances, payments and recharges, as well as on activation/deactivation of the services;
• Sell mobile phones and data devices as well as their accessories;
• Provide customers with information on products to be obtained on credit from the partner companies (Remzone, Nairi insurance, Unibank and etc.);
• Ensure confidentiality of the customer data and the Company activities/ standards;
• Investigate customer claims/ complaints / remarks and provide on time and valuable solution;
• Register all claims/complaints in HPSM corresponding interfaces;
• Ensure feedback  provision to customers on the status of their claims/complaints;
• Keep the customer informed about the alternative info channels (website, 111, info, etc.);
• Cooperate with Remzone for preliminary diagnostics & further repairing of customers phones;
• Register all the sold products in the POS during the day, identify current issues, timely escalate and solve them;
• Prepare daily and monthly reports on the remaining stock of cards/devices/products;
• Prepare daily reports on quantity of transactions/cash collected data and pass the collected amount to the Sales and Service Senior Specialist;
• Prepare reports on sales of accessories and phones in case of need;
• Regularly generate various reports including reports on transactions through cash counters and POS terminals.

Required qualifications

• Higher education;
• Work experience in the customer service or sales will be an advantage;
• Awareness of different transactions in billing systems is a plus;
• Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles;
• PC skills (Word, Excel);
• Linguistic skills: Armenian, Russian and English languages;
• Effective team working and time-management skills;
• Good organizational, communication and negotiation skills;
• Conflict and stress management skills.