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Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position. If you wish to apply for a vacant position, please follow the instructions indicated in the vacancy announcement. Your application will be reviewed based on the job requirements. If your application and relevant qualifications correspond to the job requirements, you will be invited for an interview.

We encourage you to apply for the below mentioned positions if your qualifications match the job requirements.

If you are not interested in any of the announced positions or currently there are no vacancies, you can submit your resume to jobs@mts.am e-mail address. Your resume will be kept in our database and considered in case we have relevant vacant position in the future.

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Retail Sales and Customer Care Unit Manager

Deadline

29/09/2023

Full time / Permanent

Job description: Retail Sales and Customer Care Unit Manager leads, plans, organizes and gives strategic direction to the unit activities and projects to achieve high level of customer satisfaction and contribute to the increase of sales volume and customer device strategy.

Job responsibilities

Develop, manage and implement the unit functional strategy in accordance with the department mission;
Forecast and set sales quality targets based on market demand, unit needs and goals, customer satisfaction, brand presence;
Ensure the delivery of the projects to achieve the strategic goals;
Plan the unit OPEX and CAPEX based on the company requirements, strategic plans/ projects, the unit needs and risk factors,
Develop annual budget for the unit as well as the sales budget for the company;
Monitor the cost efficiency of the projects and corresponding budget consumptions;
Prepare and monitor business and project implementation plans targeting at the realization of the functional strategy;
Ensure friendly, motivating and effective working environment both for the direct subordinates as well as the whole staff that encourages for better performance results, ideas and innovations;
Establish appropriate channels of communication with other Units of the Company and external providers;
Prevent and resolve conflicts and problems within the unit;
Report to the Department Manager on overall Unit activities relevant to each section on weekly/monthly basis;
Ensure that the Department Manager is adequately briefed on all relevant matters/issues;
Monitor, control and supervise staff duties, responsibilities and delegated tasks;
Ensure proper evaluation of the employees via annual performance appraisals.

Required qualifications

High education, Master’s Degree in Business Administration;
5 years of experience in the Telecommunications industry with an emphasis in Customer care and retail sales sphere, at least 3 years of managerial experience;
Strong knowledge with Customer Service, Sales and CRM;
Knowledge of the telecommunication technologies and models;
Basic knowledge in Finance and Tax Legislation principles;
Basic knowledge of Human Resource Management principles;
Effective leadership skills;
Strong selling skills and ability to influence customer relations management effectively;
Ability to make quick and right decisions;
Project management and strategic thinking;
Time and task management organizational and problem-solving skills;
Excellent communication and presentation skills;
Excellent language (Armenian, English, Russian) skills.

Join us and you will receive:

Health Insurance;
Monthly business mobile package;
Bonuses;
Learning and development opportunities,
A number of paid days off;
Competitive compensation and benefits package

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position.

Apply

Name, surname *

Email *

Phone number *

CV is not selected

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Junior Product Owner

Deadline

21/09/2023

JOB DESCRIPTION: Junior Product Owner is involved in the product development and improvement processes with the main focus on testing of mobile applications and other digital services.

JOB RESPONSIBILITIES

Deep understanding of all services provided by VAS Products Unit;
Pre-launch testing of new services/features offered by VAS Products Unit;
Post-launch analysis;
Support by complaint management;
Preparation of various reports, acts and contracts related to VAS services;
Acting as a product owner of assigned services, which includes preparation of service description (requirements, epics, user stories, acceptance criteria, communication materials);
Involvement in other tasks based on need.

REQUIRED QUALIFICATIONS

Higher education in business or technical related fields;
High GPA in mathematics;
Experience in IT or telecommunication field is an advantage;
Basic knowledge in marketing;
Understanding of local market and customer behavior;
Basic knowledge of agile practices and in Product Management;
Basic knowledge of statistics;
Basic knowledge in UI/UX;
Communicating, negotiating, ability to work in team;
Good analytical skills;
Excellent command of Armenian, English, Russian and MS Office skills;
Problem solving skills.

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position.

All interested candidates may apply via sending their CV to jobs@mts.am and state the title of the job as the e-mail subject.

Apply

Name, surname *

Email *

Phone number *

CV is not selected

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Sales and Service Specialist in Jermuk SC

Deadline

25/09/2023

Job description: Viva-MTS is seeking an active, motivated and strong communicator with excellent knowledge of English and Russian languages to join our team as a Sales and Service Specialist.

Job responsibilities

Provide services to the customers according the Company set standards and planned indicators, as well as follow up on their implementation;
Inform and provide necessary advertising materials to the customers (specifications of products, services and tariffs);
Provide technical support in products/services activation/ deactivation procedures;
Sell mobile phones/devices, data devices & accessories;
Provide service to the customers in prepaid / postpaid products, voice and data tariffs;
Prepare reports;
Ensure handling of customer claims and complaint;
Ensure confidentiality of the customer data and the Company activities/ standards.

Required qualifications
Higher education;
Work experience in the customer service or sales will be an advantage;
Awareness of different transactions in billing systems is a plus;
Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles;
PC skills (Word, Excel);
Linguistic skills: Armenian, Russian and English languages;
Effective team working and time-management skills;
Good organizational, communication and negotiation skills;
Conflict and stress management skills.

Join us and you will receive:

Health Insurance;
Monthly business mobile package;
Bonuses;
Learning and development opportunities,
A number of paid days off;
Competitive compensation and benefits package

Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position.

All interested candidates may apply via sending their CV to jobs@mts.am and state the title of the job as the e-mail subject.

Apply

Name, surname *

Email *

Phone number *

CV is not selected

Refresh

You can also reach us at 111 or 093 297111.

For information about fixed services please call at 060 61 00 00 phone number.