Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position. If you wish to apply for a vacant position, please follow the instructions indicated in the vacancy announcement. Your application will be reviewed based on the job requirements. If your application and relevant qualifications correspond to the job requirements, you will be invited for an interview.
We encourage you to apply for the below mentioned positions if your qualifications match the job requirements.
If you are not interested in any of the announced positions or currently there are no vacancies, you can submit your resume to email@example.com e-mail address. Your resume will be kept in our database and considered in case we have relevant vacant position in the future.
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JOB DESCRIPTION: Support Specialist ensures coordination of tickets towards TD and proposes actions for quality improvement towards customers. Assure the proper follow-up of service disruptions and quality of the information between TD and all other departments (CC/Help Desk, Sales, IS, MarCom, Management, etc.)
Coordinate and analyze the complaints from customer care/help desk, assure the proper solving, distribution to relevant teams in TD and IS and answer towards CC/Help Desk;
Prepare periodically relevant dashboards to reveal the performance of help desk complaints analyze in TD;
Organize and participate to meetings with all involved teams in TD, the other departments and for process follow-up and analyze;
Define and adapt continuously internal KPIs for the service quality in correlation with customers experience, implement their measurement and follow-up;
Follow-up all tickets performance inside TD and escalate if internal SLA is violated;
Use technical tools (E2E, etc.) for investigation of complaints;
Assure and follow the proper communication of service disruptions towards Help Desk.
Higher education, 1-2 years of corresponding work experience in a Telecommunication Company in dealing with technical processes and good knowledge of associated services;
Knowledge on the construction of cellular networks and qualitative indicators;
Experience in dealing with CC complaints;
Language skills: Armenian, Russian and English;
Computer skills (MS Office);
Analytical and reporting skills;
Communication, Teamwork and cooperation skills;
Problem solving and ability to work under pressure.
Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or socio-political position.
Automated voice messages specialist
Viva-MTS is looking for male or female actors to read automated voice messages in English (IVR) with relevant voices and professional skills.
Command of English, and a near native pronunciation;
quiet and pleasant voice;
studio recording experience.
Preference will be given to candidates with studio recording experience and with professional public or stage speaking skills (radio, television, etc.).
A service rendering frame contract will be signed with the selected specialist; the services will be provided as needed.
For detailed information please call at 093600316.
Viva-MTS ensures a fair and transparent recruitment process without discrimination against age, race, gender, disability or social-political position
Mobile Network Monitoring Engineer
TERM: Full time, on shift, 24/7
JOB DESCRIPTION: The Mobile Network Monitoring Engineer is responsible for the satisfactory maintenance and operation of the Company Core (Call Switching, Packet Switching and VAS services) network. S/he also ensures maximum possible services availability and performance. The Mobile Network Monitoring engineer is also responsible to identify, categorize and respond to network problems.
The Mobile Network Monitoring Engineer follows up all the requests opened through ticketing system are timely handled to ensure uninterrupted services.