Flexible management is key to achieving high results, regardless of the size of the business and the number of employees. To this end, it’s important to not only coordinate the activities of the employees, but also respond to all calls from customers. Businesses in Armenia have this opportunity: corporate customers using the service “Virtual PBX” are confident about it.
The virtual private branch exchange (virtual PBX) system, launched over a year ago, is a fundamental tool for those who want to prevent income loss due to missed calls. It is also invaluable in terms of customer friendliness. Neither the workload nor the huge number of calls will be reasons to lose customers anymore: the virtual PBX manages all of them automatically. Missed calls aren’t left unattended, either: they are saved in the system for later contact.
“We had a persistent problem because it was not possible to coordinate the calls. Customers would contact the company, ask all their questions, and later, when they had other questions and tried to contact the company again, another operator would answer, so they had to repeat the problem again and again. This is now solved: each caller has its own operator. If the latter is busy, the customer is notified, and the call is forwarded to another operator. If the question is addressed to the first operator, s/he contacts the subscriber as soon as is available,” shares Sevak Navasardyan, the founding director of “Garant.am”, one of the corporate customers of Viva-MTS.
The head of the company which receives an average of 600 calls a day, appreciates specifically the flexibility of the service “Virtual PBX”. Thanks to it, the management team doesn’t have to constantly be at the workplace, but at the same time be fully involved in the management processes. Call statistics and work coordination are available from any location, both on a computer and through a mobile application.
The web interface of the service has several call-processing functions, including setting up call routes and regulating number schedules, call forwarding, missed call notifications, integration with CRM, etc. The mobile application is available for Android and iOS operating systems.
B2B customers of Viva-MTS, the company with the highest market share, have the opportunity to join the widest network at a comfortable price. They can subscribe to the tariff plan “SIP Trunk”.
Connecting to the service Virtual PBX is completed in 1 business day, without any need of capital investments, and the monthly fee starts from only AMD 7000.