Later on, you can visit VivaCell-MTS service center and get a new card with the same phone number and balance you had on your account. The lost card replacement costs AMD 300.
If, after blocking, you, nevertheless, find the lost card, you can reconnect it free of charge at one of our service centers (you should present the card).
The SIM card may fail to perform properly if it is worn or has mechanical damages. In such case the damaged card can be replaced with a new one in the nearest service center keeping the phone number and the balance.The service costs AMD 300.
PIN and PUK codes
For SIM card safety reasons, as a result of certain actions, you may sometimes be required to enter the PIN code. In case of entering a wrong PIN code three times, the card gets temporarily blocked. To unblock it, you need to enter the PUK code. In case of entering a wrong PUK code ten times the card is permanently blocked.
Before the final blocking, the card can be restored free of charge, by calling 111 or by visiting one of VivaCell-MTS service centers. To reserve the phone number after the final blocking, the card should be replaced with a new one by visiting the nearest service center. Card replacement costs AMD 300.
Note In all cases, when reconnecting a SIM card or replacing it with a new one, an ID is required.
Do you have questions? Just send them to us, and we will contact you.
You can also call us at 111 or 093 297111, or ask online.