Compliance and Business Ethics

Code of Business Conduct and Ethics

Viva-MTS’s long-term success is based on the principles of openness, partnership, and business integrity. We are trusted by millions of customers, thousands of partners, shareholders, employees, and the general public. At the heart of this long-term trust is the faultless business ethics of Viva-MTS, based on strict compliance with the legislation, adherence to the best world principles, and standards of business conduct.

   Supplier Code of Business Conduct

   Code of Business Conduct and Ethics

Anti-Corruption Compliance Policy

To ensure the compliance of  Viva-MTS's activities with the requirements of applicable anti-corruption legislation, identification, assessment, analysis and minimization of corruption risks, the Company is building a compliance system. Every Viva-MTS employee must act in accordance with the approved Anti-Corruption Law Compliance Policy.

  Anti-corruption legislation compliance

MTS Group “Unified Hot Line”

For the purpose of informing on potential or committed violations of clauses of the Codebook of Business Conduct and Ethics, corruption and fraud, as well as other legislation pertaining to the sphere of the Company’s activities, please write to hotline@mts.ruor call at 0-800 03011 . You can also report on violations by filling in a simple application on the website.

The Company guarantees confidentiality and non-disclosure of personal data of applicants at acceptance and examination of applications. The Company obliges to prevent actions in response against persons acting with good faith, reporting about violations. Violations can also be reported anonymously. At the same time, submitting intentionally false or misleading information is not allowed.

Complaints regarding the subscriber services, as well as grievances regarding the quality of subscriber services, are not examined in the scope of the line’s operations. For these purposes, please refer to the Contact Center at phone number 111, +374 93 29 71 11.

Certificates

  Certificate of conformity to ISO 19600:2014 , ISO 37001:2016