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Compliance and Business Ethics

Principles of openness, partnership, and business integrity shape the cornerstone of Viva-MTS’ long-term success. We are trusted by over two million stakeholders, including subscribers, partners from business and public sectors, shareholders, employees, and the society, at large. At the heart of this long-term trust is the faultless business ethics of Viva-MTS, based on strict compliance with legislation, adherence to the best world practices and standards of business conduct.

Full text of the address

Ralph Yirikian

Viva-MTS General Manager

 

Principles of openness, partnership, and business integrity shape the cornerstone of Viva-MTS’ long-term success. We are trusted by over two million stakeholders, including subscribers, partners from business and public sectors, shareholders, employees, and the society, at large. At the heart of this long-term trust is the faultless business ethics of Viva-MTS, based on strict compliance with legislation, adherence to the best world practices and standards of business conduct.

Viva-MTS has built a compliance system by systematically ensuring the Company’s activities abide by the requirements of applicable anti-corruption legislation, mechanisms of identification, assessment, analysis,and minimization of corruption risks. Every Viva-MTS employee acts in accordance with the approved Anti-Corruption Law Compliance Policy.

 

Viva-MTS leads by example. We are an established business institution, because we operate by remaining true to our mission and core values. We fully commit to compliance policies and regulations adopted by Viva-MTS, and confidently share the ethical principles and regulations, which have become an inseparable part of our daily operations and activities.

Indeed, we succeeded to establish robust corporate governance that encourages open communication and honest feedback with internal and external stakeholders of Viva-MTS.

We are proud of all our achievements. And with this in mind, we feel even more confident and responsible to continue building a strong compliance system and corporate culture within our Company and in our country.

Ralph Yirikian

Viva-MTS General Manager

Code of Business Conduct and Ethics

Viva-MTS’s long-term success is based on the principles of openness, partnership, and business integrity. We are trusted by millions of customers, thousands of partners, shareholders, employees, and the general public. At the heart of this long-term trust is the faultless business ethics of Viva-MTS, based on strict compliance with the legislation, adherence to the best world principles, and standards of business conduct.


   Supplier Code of Business Conduct

   Code of Business Conduct and Ethics

Anti-Corruption Compliance Policy and Managing the Conflict of Interest Policy

To ensure the compliance of  Viva-MTS's activities with the requirements of applicable anti-corruption legislation, identification, assessment, analysis and minimization of corruption risks, the Company is building a compliance system. Every Viva-MTS employee must act in accordance with the approved Anti-Corruption Law Compliance Policy.

 

  Anti-corruption legislation compliance
  Conflict of Interest

  

MTS Group “Unified Hot Line”

For the purpose of informing on potential or committed violations of clauses of the Codebook of Business Conduct and Ethics, corruption and fraud, as well as other legislation pertaining to the sphere of the Company’s activities, please write to external.hotline.mts@ru.ey.com  or call at 0-800 03011 (for  free calls from the RA) . To place a free call from another country, please follow the instructions posted on the hotline-mts.ey.com. Please note that the Unified Hotline is maintained by an independent third party. You can also report on violations by filling in a simple application on the website.

 

The Company guarantees confidentiality and non-disclosure of personal data of applicants at acceptance and examination of applications. The Company obliges to prevent actions in response against persons acting with good faith, reporting about violations. Violations can also be reported anonymously. At the same time, submitting intentionally false or misleading information is not allowed.

Complaints regarding the subscriber services, as well as grievances regarding the quality of subscriber services, are not examined in the scope of the line’s operations. For these purposes, please refer to the Contact Center at phone number 111, +374 93 29 71 11.

You can write to the Compliance Team at Argishti 4/1 Str.,
Yerevan 0015, RA
Compliance and Business Ethics

 

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