We are glad to announce that as of April 1st, 2014 Mobile Number Portability service (MNP) is available in Armenia for all users of the mobile services. The MNP service will provide our citizens with the freedom to choose their preferred mobile network without changing their current number. This is yet another step towards strengthening the fair and competitive market environment. As always the customer is in the core attention of VivaCell-MTS and for that we strive to provide affordable and accessible services via the widest network in Armenia. We are, and we will be doing our best to remain Armenian’s first choice for the mobile services.
What is MNP?
MNP or Mobile Number Portability is a solution that allows changing one’s mobile operator while retaining the existing number (including prefix).
When will the MNP be available in Armenia?
MNP is available in Armenia from April 1st, 2014.
How to port phone number to VivaCell-MTS?
To submit a porting request the subscriber needs to visit the nearest VivaCell-MTS service center with his passport and submit a porting application. Our employees will handle the rest.
How much does the porting cost?
Joining VivaCell-MTS network, while preserving an old number, is totally free of charge.
How long does the porting of the number to VivaCell-MTS take?
The porting process takes up to 3 working days with the exception of cases, when the subscriber applies for a longer period not exceeding 30 days. When the porting application is filled in at VivaCell-MTS service center, the subscriber is provided with a new SIM card, which will be activated with the subscriber’s old number once the porting is successfully carried out.
Does the current operator need to be informed that the subscriber wants to port to VivaCell-MTS?
No. In conformity with the regulation, VivaCell-MTS team will handle all formalities with the current operator. The subscriber only needs to visit the nearest VivaCell-MTS service center.
How often can the subscriber port a phone number?
Number porting is available not more than twice per last 12 months.
How many numbers can a subscriber port?
There are no limitations to the quantity of numbers one can port, in case they are registered on the applying subscriber’s name or the subscriber is duly authorized by the owner(s).
How to inform contacts about changing the mobile operator?
Those calling the subscriber will hear a short beep notifying them that they are calling to another network. That beep will disappear if they also change to VivaCell-MTS. By default, the beep is activated for all subscribers. The beep can be switched off by dialing *148*0#, if the caller doesn't want to hear it. To switch the beep back on, the subscriber should dial *148*1#.
How can the subscriber know if the person, he/she is calling to, has ported to another network?
The subscriber needs to dial the following free USSD code: *148*phone number# (indicating the phone number in 9-digit format) after which he/she will receive a message notifying whether that number is a VivaCell-MTS subscriber or not. Subscribers may also use the USSD code while in roaming. Sending commands is free of charge.
Can the porting request be rejected?
- The number is not registered in the subscriber’s name
- Тhe subscriber has already applied for porting to VivaCell-MTS network and the application is pending,
- The maximum number of allowed portings during the last 12 months is exceeded
- The personal data provided in the application is incorrect.
In such cases, the subscriber will be notified of the rejection and the reason via SMS to his/her old or temporary phone number.
Will the tariffs of the old operator apply when porting the number to VivaCell-MTS?
No. After successfully porting to VivaCell-MTS network all the tariff plans and active services of the old operator are terminated, giving the subscriber an opportunity to choose the tariff plans and the services offered by VivaCell-MTS that best fit to the subscriber’s communication needs.
Does having financial obligations to the current mobile operator serve as an obstacle for porting the number?
No. The existence of debt towards the current operator does not restrict the ability to port the number. It is strongly advised, however, to settle all financial obligations in due time in order to avoid legal consequences.