What should I do to avoid unexpected roaming charges?
If your travel destination is covered by the “VOYAGE” service, activate the service before or after departure. Additionally, turn off automatic updates download all necessary offline tools in advance (maps, translation and booking apps, currency converters, etc.), and monitor your data balance via the “My Viva” app, or dial the relevant USSD code: *106#, if you have an active 1-day package, or *107# if you have an active 30-day package.
What is the Viva “VOYAGE” service?
The “VOYAGE” service allows Viva subscribers to use mobile Internet while roaming in over 80 countries for a fixed fee, eliminating unexpected charges. It offers packages for both short trips (1 day) and extended travel (up to 30 days), suitable for both leisure and business travelers.
In how many countries is the “VOYAGE“ service available?
“VOYAGE” is available in over 80 countries, including Italy, Greece, France, Austria, Belgium, Cyprus, Georgia, Germany, Spain, the United Arab Emirates, Egypt, the USA, the UK, and many more. For more information, visit the LINK.
What package options does “VOYAGE” offer?
30-day packages:
1 000 MB for AMD 1 500
5 000 MB for AMD 4 000
8 000 MB for AMD 6 000
Unused data from a 30-day package carries over to your next trip if it takes place within 30 days of the package activation date.
Daily packages:
100 MB for AMD 500/day
1000 MB for AMD 500 /day (in Russia MTS network exclusively)
50 MB for AMD 500/day (in Argentina, Dominican Republic, Thailand)
How do I activate the “VOYAGE” service?
You can activate the “VOYAGE” service via the “My Viva” app (recommended) or using the following USSD commands:
• Activate daily “VOYAGE” (auto-renewal): *106*1#
• Deactivate daily “VOYAGE”: *106*0#
• Check daily balance/status: *106*3#Access 30-day menu/balance: *106#
• Activate 30-day 5 000 MB with auto prolongation: *107*5000#
• Activate 30-day 8 000 MB with auto prolongation: *107*8000#
• Activate 30-day 1 000 MB with auto prolongation: *107*1000#
• Deactivate 30-day “VOYAGE”: *107*0#
• Access 30-day menu/balance: *107#
When exactly does the “VOYAGE” service gets activated, and when am I charged?
The service is activated and the fee is charged when you first access the Internet while roaming . There is no charge for simply enabling the “VOYAGE” service —charging begins only upon actual use.
Are there any special “VOYAGE” conditions for roaming in Russia on MTS?
Yes. When roaming on the MTS Russia network, Viva subscribers receive special conditions. The 1-day “VOYAGE” package includes:
• 1000 MB of Internet. To activate, send the *106*1# command. Activation fee: 500 ֏/day.
The 30-day packages of the “VOYAGE” service include:
• 1000 MB of Internet. To activate, send the *107*1000# command. Activation fee: 1500 ֏/30 days.
• 5000 MB of Internet instead of the previous 4000 MB. To activate, send the *107*5000# command. Activation fee: 4000 ֏/30 days.
• 8000 MB of Internet instead of the previous 7000 MB. Activation: *107*8000#. Activation fee: 6000 ֏/30 days.
Can I use Wi-Fi Calling instead of standard roaming?
Yes. Viva offers “Wi-Fi Calling” abroad, allowing subscribers to make and receive calls over any Wi-Fi connection abroad. This is especially useful in areas with a weak mobile signal and can significantly reduce roaming call costs.
