Detailed Bill

This service allows the subscriber to receive detailed information about calls made, messages, Internet used and other services.

 A detailed bill can be obtained:

• From Viva service centers
• Through the “Internet Assistant” portal
• Through the “My Viva” application
• By e-mail
• Through the “Internet Assistant”, by e-mail, as well as through the “My Viva” application, the detailed account provision service is free of charge

Electronic invoice for corporate subscribers

Corporate package subscribers who pay the monthly debt of the entire package with one general invoice can receive information about the detailed bills of all phone numbers included in the package by activating the electronic account service.

To activate the service, an authorized person within the corporate package must approach the service center with the appropriate documents, fill out a subscription application, indicating in the provided field the phone number for which the service should be activated.

After activating the electronic bill service for the corresponding phone number of the package, the authorized person must register on the “Internet Assistant” portal by sending the word “SMS” to the short number 111. After a while, the subscriber will receive a password in a reply message to enter the portal.

Data on the “Internet Assistant” portal is stored for a maximum of the last 3-month period.

After the phone number is suspended, the service is automatically deactivated, and in case of any change, the party owning the corporate package is responsible for informing Viva about it.

Due to technical specifics, information on services provided in roaming may be reflected in the detailed bill with a delay or with a zero value.

Procedure for providing detailed information on incoming and outgoing calls and short messages