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Մենյու
Login
Individual customers
  • Mobile network
  • Entertainment and applications
  • MobiDram
  • Online shop
  • Fixed Internet and TV
  • Help
Business solutions
About us
More
  • Legal Information
  • Information Security
  • Mobile ID
Mobile network
  • Tariffs and discounts
  • Internet
  • Roaming and international access
  • Services
  • Voice services
Entertainment and applications
  • Mobile applications
  • Entertainment
  • Viva-MTS podcasts
  • Advertisement
MobiDram
Online shop
  • Devices
  • Smartphones
  • Accessories
Fixed Internet and TV
  • QUARTET
  • DUET
  • Viva Home
  • Archive
Help
  • Operations related to SIM card and number
  • Operations related to account
  • Self-care services
  • Service zone
  • Customer care
  • Useful information
  • Repair and Service
Tariffs and discounts
  • eSIM
  • Mobile Number Portability
  • X, Y and Z tariff plans
  • START tariff plan
  • Viva tariff plans
  • Yes tariff plan
  • Discounts and special offers
  • Prepaid tariff plans
  • Viva-MTS Bonus
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Internet
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  • For visitors
Services
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  • Comfortable communication
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  • Payment and recharge
Voice services
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  • +300 minutes
  • +100 minutes
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  • +Minutes
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  • Facebook SMS
  • GOOD’OK
  • Premium services
  • Pahmtoci
  • MTS Armenia
  • Change Your Voice
  • Info Desk
  • Hot Line
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Viva-MTS podcasts
  • Episode #1
  • Episode #2
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Advertisement
Devices
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Smartphones
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Accessories
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QUARTET
  • 160 channels
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  • 130 channels
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DUET
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Viva Home
Archive
  • 4D
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Operations related to SIM card and number
  • SIM card blocking and restoration
  • Info Desk
  • Number Selection
Operations related to account
  • Account recharge
  • Detailed Bill
  • New Day
  • Poghancum
  • New Minutes
  • Online Payment
  • Notification
  • Validity Extension
  • Checking account balance
Self-care services
  • My Viva-MTS
  • Internet Assistant
  • Service Menu
  • USSD
Service zone
  • Coverage Map
  • Coverage Map
  • Coverage Guide
  • Viva-MTS Service Centers
Customer care
  • Viva-MTS Service Centers
  • We Value Your Opinion
  • 111 Hot Line
  • Service Quality Survey
  • Send an inquiry
  • Tracking an Inquiry
Useful information
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  • Frequently Asked Questions
  • GSM glossary
Repair and Service
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  • Additional services at service centers
  • English
  • Հայերեն
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Online payment
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  • 111 Hot Line

111 Hot Line

111 Hot Line
Operations related to SIM card and number
Operations related to account
Self-care services
Service zone
Customer care
  • Viva-MTS Service Centers
  • We Value Your Opinion
  • 111 Hot Line
  • Service Quality Survey
  • Send an inquiry
Useful information
Repair and Service
hotline
With Viva-MTS round-the-clock hot line you can get an answer to any question related to the services provided by the Company. You can address your questions in the most convenient way, as the 111 hot line is available via three different channels: 

Phone

You can reach out our call center agents from Viva-MTS phone numbers by dialing 111; for calls from other phone numbers please dial 093 297111, +374 60 771111. When in roaming Viva-MTS subscribers can contact the hot line by dialing 111 (free of charge) from MTS Group networks, and by dialing +374 93 297111 (free of charge) from other networks.

For information about fixed services please call at 060 61 00 00 phone number.

Online
By entering the “111 Online” page on the “Internet Assistant” self-care portal you can chat online with Viva-MTS operators.

E-mail
You can also write to 111@mts.am e-mail address and our operators will promptly answer all your questions.

111 - a 24/7 high quality customer care!

 

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  • Online shop
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    • Accessories
  • Fixed Internet and TV
    • QUARTET
    • DUET
    • Viva Home
    • Archive
  • Help
    • Operations related to SIM card and number
    • Operations related to account
    • Self-care services
    • Service zone
    • Customer care
    • Useful information
    • Repair and Service
  • Compliance and Business Ethics
  • Legal Information
  • Information Security
  • Social investment application guidelines

 

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You can also reach us at 111 or 093 297111.

For information about fixed services please call at 060 61 00 00 phone number.