As a customer-oriented company, VivaCell-MTS (“MTS Armenia” CJSC) is willing and consistent in providing proper and timely feedback to observations, complaints and suggestions received from subscribers.
Subscribers may refer to VivaCell-MTS with any issue by calling the 24/7 hot line number, via social networks, talking to the operator online, sending an e-mail or a printed letter or by visiting one of the Company’s service centers.
To submit a written application the subscriber needs to visit the headquarters of the Company or the nearest service center presenting an ID. Our employees will readily provide the necessary support for filling in the application form.
After the completion of the corresponding registration procedure the subscriber is given a serial number, through which he/she can follow on the status of the application.
111 hot line
With VivaCell-MTS round-the-clock hot line you can get an answer to any question related to the services provided by the Company. You can address the questions in the way most convenient to you, as the 111 hot line is available via three different channels:
Phone You can contact our operators by dialing 111 from VivaCell-MTS numbers. From other phone numbers dial 093 297111 (or +374 93 297111, when calling from abroad).
Online By entering the “111 Online” page on the “Internet Assistant” self-care portal you can chat with VivaCell-MTS operators online.
E-mail You can also write to firstname.lastname@example.org e-mail address and our operators will promptly answer all your questions.
By the way, should you like to, queries can also be sent via email@example.com e-mail address.
Questions related to the services provided by VivaCell-MTS and its activities can be asked on the Facebook and Twitter official pages of the Company.