Tariff Plan Switching

Prepaid subscribers can switch from one tariff plan to another without changing the phone number. Tariff plan switch is fast, affordable and easy to use. One can do it through our "Internet Assistant" portal, by dialing the corresponding command or by calling 111 and following the instructions.

"Tariff Plan Switching" is possible maximum 10 times per month.

To view your current tariff plan, dial *131*001#.

“Fast” service 

The “Fast” service allows subscribers of the “Viva 2500”, “Viva 3500”, “Viva 5500”, “Viva 7500”,“Viva 9500” and “X”, “Y” postpaid tariff plans to initiate switching to larger options of the “Viva”, as well as “X” and “Y” postpaid tariff plan via the mobile phone without visiting a service center.

To use this opportunity, one simply needs to apply for the switch of the tariff plan, by dialing *198# from the mobile phone and, entering the USSD menu, choose the corresponding option.

By the way, you can also initiate the switch directly by sending the command of the preferable option:

After submitting the application your phone number is included in the corresponding list.

And in case the switching process is successfully completed, the switch to the “Viva 3500”, “Viva 5500”, “Viva 7500”, “Viva 9500”, “Viva 15000”, “X” or “Y” tariff plans is done on the last day of the current month.

The service is provided free of charge.

To terminate the application, one should simply enter the *198# menu and choose the termination command or simply send *198*0#.

Notes

• In case of tariff plan switching, the credit limit, debt amount and all other account terms are maintained.
• The switching can be terminated till 17:00 of the last day of the current month.
• Only subscribers in active status and without a guarantee deposit can use this service.

All prices include VAT.